The AI receptionist
The receptionist that answers before the second ring.
Soluna picks up every call to your clinic in natural Spanish or English, resolves the routine, and brings the calls that need a person to your front desk. It works at 3am, over lunch, and when four lines ring at once.
Clínica Aurora Madrid
In progress · 00:00
Live function activity
- Availability checked
- Appointment request created
- CRM record updated
- Human handoff available
Illustrative demonstration. Not a live call or real patient.
Two languages. Every hour. One voice.
Private clinics in Madrid welcome neighbours and international patients in the same afternoon. Soluna hears who is calling and continues in their language, with a tone your director would recognise as the clinic's own.
- Detects Spanish or English from the first sentence and stays there
- European Spanish written for private healthcare, not a translation
- The same composed, professional voice on the night shift and the lunch rush
Answered day and night, including weekends and holidays. Illustrative.
Incoming now
- Answered
+34 6·· ·· 41
During a procedure
- Answered
+44 7·· ··· 88
After hours, in English
- Answered
+34 9·· ·· 02
Third call in the queue
Three calls, one moment, all answered. Sample data.
The calls your team never gets to.
Phones ring during procedures, after closing, and three at a time. Soluna answers all of them in parallel, so a busy line or an empty reception never quietly sends a prospective patient to the next clinic on their list.
Every consultation inquiry, captured in full.
A high-value inquiry deserves more than a name and a number. Soluna works through the questions your coordinators would ask and leaves a clean, complete request behind it.
Captured on every inquiry
- 1
Listen
Understands the treatment or concern in the caller's own words, without a rigid menu.
- 2
Qualify
Asks the administrative questions you approve: service of interest, preferred dates, how they heard about you.
- 3
Record
Writes a structured summary with contact details, language preference, and any notes for the team.
- 4
Route
Flags the request by priority and sends it where your coordinators already look.
Confident inside its lane. Quick to hand over.
You decide what Soluna answers and where it stops. Everything else goes to a person, cleanly, with the context already gathered.
Soluna answers
- Opening hours, location and directions
- Services and the price ranges you approve
- Preparation, policies and documents
- Consultation availability and next steps
A person takes over
- Clinical questions and any form of advice
- Complaints and sensitive situations
- Anything outside the approved scope
- Any caller who simply asks for a person
Soluna is administrative only. It never gives clinical advice and never improvises outside the scope you sign off.
From interested to booked, where your systems allow.
When your scheduling system supports an authorized integration, Soluna checks real availability and secures the slot during the call. The caller hangs up with a time, not a promise to call back.
- Reads live availability from your calendar
- Confirms the details back to the caller before booking
- Writes the appointment and the record in one step
Direct booking requires a compatible, authorized scheduling integration. Where that is not in place, Soluna creates a request and a member of your team confirms it.
Consultation booked
Rhinoplasty assessment
- Patient
- Lucía Fernández
- With
- Dr. Serrano
- When
- Thu, 10:30
- Language
- Spanish
Configured to your clinic
Not a generic bot with your name on it.
Every clinic answers differently. We configure what Soluna says, how far it goes, and when it steps aside, together with you, before anything goes live.
Approved script and scope
The exact answers, boundaries and phrasing your clinic stands behind, reviewed with your team.
Your services and price ranges
Only the figures and details you choose to share, kept current as they change.
Hours and locations
Per-site opening times, directions and how to handle each line.
Escalation rules
Who takes the call, and when, for every situation that belongs with a person.
Language and tone
A voice that matches how your front desk already sounds, in Spanish and English.
See what the front desk could never show you.
Every call leaves a clean record. You can see how many inquiries arrived, when, in which language, and what Soluna did with each one, without asking anyone to keep a tally by hand.
This week at a glance
Sample data, illustrativeCalls handled
412
this week
After hours
38%
of all calls
Inquiries captured
96
new requests
Callbacks requested
21
routed to the team
What happens on every single call.
A predictable path from the first ring to a record your team can act on, with a person one step away at any point.
01
Call answered
02
Language detected
03
Request understood
04
Answer or booking
05
CRM updated
06
Handoff or callback
Questions
What directors ask before they trust the phone to us.
Hear Soluna answer your clinic's call.
Try the live demo for a fictional Madrid clinic, or let us configure it around yours.