Private healthcare groups
One standard of reception, across every location.
A group is only as strong as its least-covered front desk. Soluna is designed to bring one calm, bilingual standard of call handling to every clinic in your group, with routing that respects how each site runs and a central view of how reception is performing.
- Location AConsistent handling
- Location BConsistent handling
- Location CConsistent handling
Illustrative view. Locations and labels are configured with your group during implementation.
At scale, the gaps are between the clinics.
Each location has its own rhythm, its own staffing, and its own quietly different way of answering the phone. Across a group, that variation is where patients slip through and where directors lose the thread of what is actually happening at reception.
Uneven coverage
One site answers every call; another misses half its inquiries at lunch. The patient experience depends on which door they called.
No shared view
Each clinic reports differently, if at all. Group leadership sees outcomes late and cannot compare like for like.
Drifting standards
What callers are told, and how, varies by site and by who happens to pick up the phone.
A single standard, with one place to see it.
Soluna is designed so every location answers to the same approved standard, in Spanish and English, while giving group leadership a consistent view of how reception is handling calls. One way of answering, one way of measuring it.
- One approved way of answering, applied to every site
- Consistent, comparable records across the group
- A central view designed for operational oversight
Group view
- Coverage
- Every location, same standard
- Languages
- Spanish and English, group-wide
- Records
- Consistent and comparable
- Escalation
- Per-site rules, central oversight
Illustrative. The view and metrics are defined with your group during implementation.
Group-wide handling, location-aware routing.
One consistent standard does not mean one generic script. Calls are answered to the group standard, then routed with each site's own rules, teams and hours in mind.
Incoming call
Answered to the group standard
Location A
Local hours, local reception
Location B
Site-specific escalation
Location C
Own scheduling and team
Illustrative routing. Each location's rules, hours and escalation paths are configured with you.
Standardised administrative workflows.
The routine of reception, defined once and applied consistently, so every site works the same approved way.
Approved answers, group-wide
One agreed set of administrative responses, so callers hear the same standard wherever they reach you.
Consistent inquiry capture
The same fields, the same structure, recorded the same way at every location for clean follow-up.
Per-site escalation rules
Shared principles for when a person steps in, configured to each clinic's team and hours.
Comparable reporting
Records designed to compare like for like across sites, rather than reconciling different formats.
Controlled, deliberate integrations.
A group's telephony, CRM and scheduling are rarely identical across sites. Our approach is to connect them deliberately and under your control, rather than promising a universal plug-in. Where a compatible, authorised integration exists, Soluna works within it; where it does not, it captures structured requests for your team.
- Connected per site, with scope and access agreed in advance
- Tenant-specific credentials and restricted access by design
- Structured request capture where direct integration is not supported
Capabilities depend on each site's systems. We confirm what is possible during discovery rather than assuming it.
Discovery and implementation
An enterprise rollout, handled in order.
We do not flip a switch across a group. We work site by site, from a shared discovery to a measured, controlled launch.
- 01
Discovery
We map each location's systems, hours, languages and escalation needs, and agree the group standard and scope.
- 02
Design
We define the approved answers, routing rules and workflows once, with per-site variations where they are genuinely needed.
- 03
Integration
We connect telephony, CRM and scheduling where supported, under agreed scope and access, and prepare structured capture where it is not.
- 04
Pilot
We launch with a limited set of locations, review real handling together, and refine before going wider.
- 05
Rollout
We extend across the group in a controlled sequence, with central visibility from the first site onward.
Timelines depend on your systems and the number of sites. We plan them with you rather than committing to a date we cannot stand behind.
Questions
What group leadership asks first.
Bring one standard of reception to the whole group.
Talk through your locations with us, or hear how Soluna answers a single clinic first.