Custom clinic automations
The administrative work around the phone, handled with you.
Answering calls is where most clinics start. The real relief comes from the coordination behind it: appointments, callbacks, CRM records, notifications and reporting. We design these workflows around how your clinic actually runs, then operate them as a managed service.
A typical engagement includes
- A mapped picture of your current reception workflow
- Configured automations for your systems and staff
- Verified integrations, or an honest no
- Ongoing operation and refinement, not a hand-off
More than an answering service.
A set of administrative workflows we tailor and run per clinic. You choose what to automate; we keep a person in the loop where it matters.
Appointment coordination
Bookings, reschedules and reminders kept in step with your real calendar.
Reception workflow automation
The repetitive front-desk steps, mapped and automated around your team.
CRM data sync
Clean, consistent records written into the system your coordinators already use.
Administrative notifications
The right alert to the right person when an inquiry or task needs attention.
Staff callback workflows
Organized callback queues with the context attached, so nobody starts from zero.
Supported software integrations
Connections to compatible telephony, scheduling and CRM tools, verified first.
Operational reporting
A current view of call and inquiry activity, without a maintained spreadsheet.
Custom workflow implementations
Specific processes your clinic needs, scoped and built deliberately.
How we work
A managed service, configured deliberately.
We do not drop a tool on your desk and leave. Each engagement follows a measured path from understanding your clinic to running the workflows for you.
Discover
We map how your reception actually works today, including the awkward exceptions.
Design
We define which workflows to automate, the boundaries, and where a person stays in control.
Integrate
We connect compatible systems and verify each one before anyone relies on it.
Operate
We run and refine the workflows as a service, adjusting as your clinic changes.
Automated where it helps. Human where it matters.
Automation should relieve your team, not quietly take decisions that belong to people. We draw that line clearly, together, and keep it.
We automate
- Routine administrative communication
- Appointment coordination and reminders
- Record-keeping and CRM updates
- Notifications and callback organization
People stay in control of
- Any clinical judgment or medical advice
- Decisions that affect a patient's care
- Sensitive conversations and exceptions
- Final confirmation where accuracy is critical
Soluna supports administrative work only. It does not make clinical decisions, and nothing here implies unattended medical decision-making.
A clear operational view, kept current for you.
Directors should not have to assemble a picture of their own front desk from memory. We provide reporting on call and inquiry activity so you can see what is happening and where to focus.
Operations summary
Last 7 days
- Calls handled
- 412
- Inquiries captured
- 96
- Callbacks organized
- 33
- Appointments coordinated
- 48
An illustrative summary. The reports you receive reflect your own activity and the workflows we run for you.
Built on what your clinic already runs.
We work with the categories of software private clinics commonly use, and we verify compatibility before we promise anything. Where a direct connection is not possible, we are honest about it and design around it.
Explore integrationsCommon integration categories
Specific tools depend on technical compatibility and authorization. We confirm each one during discovery.
Let us map the work around your phone.
We will look at how your clinic runs today and show you, honestly, what is worth automating and what is not.