Pricing
Specialist implementation. Managed every month.
Soluna combines a one-time implementation project with an ongoing managed reception and automation service. Each package has a fixed monthly fee and a one-time implementation fee. Usage allowances and supported integrations are confirmed with your clinic before anything goes live.
Three ways to start.
Every package is a managed service configured to your clinic, not a self-serve bot. The monthly fee runs the service; the one-time fee covers building it properly.
Essential
One-time implementation: €2,000
A professionally implemented bilingual AI receptionist for one clinic.
- Spanish & English reception
- After-hours & overflow answering
- Approved administrative FAQ handling
- Consultation inquiry capture
- Human callback workflow
- Initial configuration & testing
- Defined monthly usage allowance
Growth
One-time implementation: €2,999
Add authorized scheduling and CRM automation as you scale.
- Everything in Essential
- One supported scheduling integration
- One supported CRM integration
- Advanced routing & consultation workflows
- Booking & lead-status handling
- Enhanced operational reporting
- Higher monthly usage allowance
Enterprise
Custom implementation
Multi-location deployment and bespoke clinical workflows.
- Multi-location deployment
- Complex & custom integrations
- Advanced clinic workflows
- Multiple call-routing configurations
- Customized operational reporting
- Enhanced operational management
What the setup fee covers
A proper implementation, not a switch we flip.
The one-time fee pays for the work of configuring a receptionist that represents your clinic accurately. Complexity and the integrations in scope differ between packages.
Clinic discovery
We learn how your clinic answers, schedules, and escalates today, and where calls are being lost.
Conversation design
We script the receptionist's tone, answers, and boundaries so it sounds like your clinic, not a generic bot.
Voice & language configuration
Spanish and English reception is tuned for a premium private clinic, with natural handoff between the two.
Knowledge-base setup
We build an approved set of administrative answers you sign off on before anything goes live.
Approved system configuration
Where your package and software allow, we configure authorized scheduling and CRM connections.
Testing & deployment preparation
We rehearse routine and edge-case calls together, then prepare a controlled go-live on your line.
What the monthly fee covers
An operated service, not software left on your desk.
The monthly fee keeps the receptionist running and cared for. It is a managed service within a defined usage allowance, not a promise of unlimited custom development.
AI infrastructure operation
We run the voice and automation infrastructure within your package's defined monthly usage allowance.
Monitoring
We keep an eye on how calls are handled and step in when something needs attention.
Approved knowledge-base maintenance
We keep your approved answers current as hours, services, and policies change, with your sign-off.
Routine technical support
Day-to-day support for the configured service, with defined operational improvements over time.
Service reporting
Operational reporting where included in your package, so you can see how reception is performing.
Human escalation
The callback and transfer workflows that keep a person one step away stay configured and maintained.
The honest small print.
No hidden surprises. These are the things that genuinely affect your final price, stated up front.
Every engagement includes a one-time implementation fee, shown with each package.
Each package includes a defined monthly usage allowance; additional call minutes can incur charges.
Supported integrations depend on technical compatibility and authorized access to your systems.
Custom development beyond the defined scope is quoted separately.
Prices are shown excluding VAT, which is applied where applicable.
What each package includes.
A side-by-side view of where each package begins. Anything marked for Enterprise is scoped to your requirements.
| Capability | Essential€399/moOne-time implementation: €2,000 | Growth€599/moOne-time implementation: €2,999 | EnterpriseCustomCustom implementation |
|---|---|---|---|
| Bilingual AI call handling | |||
| Approved administrative answers | |||
| After-hours & overflow coverage | |||
| Consultation inquiry capture | |||
| Human callback workflow | |||
| Supported appointment integration | |||
| CRM integration | |||
| Advanced call handling & routing | |||
| Operational reporting | Basic | Enhanced | Custom |
| Custom integrations | |||
| Multi-location requirements | |||
| Monthly usage allowance | Defined | Higher | Custom |
| Implementation scope | Standard | Extended | Bespoke |
| Monthly price | €399/mo | €599/mo | Custom |
| One-time setup fee | €2,000 | €2,999 | Custom |
Availability of integrations depends on technical compatibility with your systems and authorized access. Enterprise capabilities are scoped and quoted per clinic.
Pricing questions
What clinic directors ask about price.
Let's find the right package for your clinic.
A short demo and a few questions about your volume are all it takes to put a real figure on the table.