Dental clinics
A calmer front desk, without a single missed inquiry.
Dental reception is a stream of interruptions: patients at the desk, the phone ringing, appointment requests arriving all at once. Soluna answers every call in Spanish and English, resolves the routine, and routes anything that needs a person straight to your team.
I would like to move my check-up to next week if there is anything free.
- Request understood and logged
- Availability checked
- Routed to reception to confirm
Illustrative example. Soluna coordinates the request; your team confirms the change.
The front desk cannot be in two places at once.
Every ring competes with the patient standing at the counter. Soluna takes that pressure off, so no inquiry waits for someone to be free and nothing is handled in a rush.
The phone versus the counter
When reception is checking a patient in, the ringing line still gets answered calmly and in full.
Requests that arrive in clusters
Cancellations, reschedules and new inquiries rarely come one at a time. Soluna handles them in parallel, without a queue.
The routine resolved, the rest routed with care.
You decide the line between what Soluna settles on its own and what belongs with a person. It holds that line consistently, on every call.
Soluna resolves
- Opening hours, location and directions
- Appointment requests, changes and cancellations
- The administrative questions you approve in advance
- Capturing new patient inquiries and their details
- Call-back requests, logged and routed
Straight to your team
- Clinical questions and anything needing judgment
- Treatment-specific or account-sensitive matters
- Urgent situations that need a person now
- Anything a caller prefers to discuss with staff
Boundaries are defined with you during setup and do not drift. A person is always one step away.
Booking coordination
Appointment requests, coordinated end to end.
Soluna hears the request, checks what is possible and prepares it for your schedule, verified at each step so nothing is entered twice or lost in a note.
01
Request heard
New booking, change or cancellation.
02
Availability checked
Real openings against your diary.
03
Details confirmed
Read back to the patient.
04
Prepared for your team
Booked or sent for a person to confirm.
Direct booking requires a compatible, authorised scheduling integration. Where it is not supported, Soluna creates the request and a person confirms.
Hola, soy paciente nuevo y quería pedir una primera revisión.
Welcome. I can take your details and arrange a first check-up at a time that suits you.
Spanish and English, on the same line.
A dental practice serves neighbours and newcomers alike. Soluna hears which language the caller is comfortable in and continues naturally, so every patient is understood from the first word without a menu or a wait.
- Detects and matches the caller's language
- European Spanish written for private healthcare
- A consistent, friendly tone on every call
Questions
What dental practices ask first.
Let the phone stop competing with the chair.
See how Soluna handles a dental front desk, or talk through your own reception with us.