Appointment automation
From a phone call to a confirmed appointment.
A caller asks for a consultation; your calendar gains a verified booking. Soluna moves the request through each step, checks for conflicts, and confirms the detail before anything lands on the schedule.
New appointment
Aesthetic consultation
- Patient
- James Whitmore
- With
- Dr. Ferrer
- When
- Fri, 12:15
- Via
- Inbound call, English
A verified path, not a hopeful guess.
Every booking follows the same sequence. Each step checks the one before it, so an appointment only reaches your calendar once the details hold together.
01
Incoming call
02
AI receptionist
03
Availability lookup
04
Confirmation
05
Scheduling system
06
CRM update
Direct booking requires a compatible, authorized scheduling integration. Where it is not supported, Soluna stops at an organized request and a member of your team confirms.
Two honest outcomes, never a double-booking.
What Soluna can do depends on what your systems allow. We are clear about which path applies before you rely on it.
Direct booking
When your scheduling system supports an authorized, compatible integration, Soluna reads live availability and writes the appointment during the call.
- Reads real-time availability
- Confirms details back to the caller
- Writes the slot and the record together
Organized request
Where direct booking is not available, Soluna captures a complete, structured request and routes it so a person can confirm quickly.
- Full request with preferred times
- Routed to the right team member
- Confirmed by a human before it is final
Built to be careful
The checks that keep your calendar clean.
Automating bookings is only useful if the result is trustworthy. Soluna is designed to fail safely and ask a person when anything is uncertain.
Conflict detection
Checks live availability before offering a time, so two patients never claim the same slot.
Read-back confirmation
Repeats the service, date and time to the caller and only books once they agree.
Graceful fallback
If an integration is unavailable or ambiguous, it creates a request for a person rather than guessing.
Clear audit trail
Every booking and request leaves a record of what was said and what was written.
What lands on the schedule.
A single, verified entry your front desk can trust, written in the same place your team already works.
Dr. Ferrer · Consultation room
Thursday
- 09:00Follow-up · Sofía NavarroExisting
- 10:30Rhinoplasty assessment · Lucía FernándezExisting
- 11:15AvailableOpen
- 12:15Aesthetic consultation · James WhitmoreBooked by Soluna
- 13:00AvailableOpen
An illustrative day view. Soluna writes to your real scheduling system where an integration is in place.
See a booking happen, end to end.
We will show you exactly which path fits your clinic, and verify every integration before we promise it.