Aesthetic medicine
When the front desk is full, the phone still gets answered.
Aesthetic clinics run on momentum: back-to-back treatments, a full waiting room, and a phone that never stops. Soluna picks up every inquiry in Spanish and English, assists with bookings, and keeps your reception from ever having to choose between the patient in front of them and the one on the line.
Right now at reception
Soluna is covering- New consultation inquiryAnswered by Soluna
- Rescheduling requestAnswered by Soluna
- Patient at the deskWith your receptionist
- Pricing questionIn queue, no wait
Illustrative view. Soluna answers the lines your team cannot reach in the moment.
The calls arrive exactly when you cannot take them.
Every aesthetic clinic has the same pressure points through the day. Soluna is steady across all of them, so the pattern of your week stops deciding which patients you reach.
Doors open, treatments begin
Soluna takes the overflow
Back-to-back appointments
Every line still answered
Reception steps away
Inquiries kept moving
The clinic is closed
Requests captured for morning
A typical day at a busy aesthetic clinic. Illustrative.
Every inquiry, sorted before your team opens it.
A full book is only an advantage if nothing falls through. Soluna does more than answer: it listens, captures the right detail, and hands your team a clean, consistent record so follow-up is quick and nothing has to be reconstructed from memory.
- Consultation intent captured and clearly labelled
- Contact details and preferred timing recorded
- Written into your system, ready for a callback
This afternoon's inquiries
- New consultationCallback requested, mornings
- RescheduleExisting patient, this week
- Administrative questionAnswered, no follow-up needed
- New consultationEnglish, visiting patient
What a busy front desk hands over.
A managed service shaped around how aesthetic reception actually works, not a generic script.
Consultation inquiries
Captures intent, answers the approved questions, and turns interest into an organised request your team can act on.
Booking assistance
Checks real availability and books where your scheduling system allows an authorised integration.
Administrative questions
Opening hours, location, parking, preparation notes and the routine questions you approve in advance.
Overflow and after hours
Answers the calls that arrive while your team is busy, and the ones that come in once the clinic is closed.
Booking assistance
From inquiry to a slot your team can trust.
Soluna checks availability and organises the request, verified at each step, so a quick call becomes a dependable entry in your day.
01
Inquiry answered
In the caller's language, without a menu.
02
Availability checked
Real openings, not guesswork.
03
Request confirmed
Details read back to the caller.
04
Into your system
A booking or a request for a person to confirm.
Direct booking requires a compatible, authorised scheduling integration. Where it is not supported, Soluna creates the request and a person confirms.
Your team stays in control of the room.
Soluna is built to lighten the front desk, not to take decisions away from it. It handles the routine, keeps the queue moving, and brings a person in the moment a conversation needs one, so your receptionists can give the patient in front of them their full attention.
- Routine handled, judgment left to your team
- Live transfer and prioritised callbacks when a person is needed
- Clear, approved boundaries on what the AI will and will not do
Questions
What aesthetic clinics ask first.
Give your front desk room to breathe.
See how Soluna covers a busy aesthetic clinic, or talk through your own reception with us.