Plastic surgery
The first impression begins before the first consultation.
For a plastic surgery practice, every inquiry is a private, considered decision. Soluna answers with the composure your clinic is known for, in Spanish and English, and makes sure no prospective patient is ever met with a voicemail.
Clínica Aurora Madrid
In progress · 00:00
Live function activity
- Availability checked
- Appointment request created
- CRM record updated
- Human handoff available
Illustrative demonstration. Not a live call or real patient.
Composed, never rushed
A calm, unhurried voice that treats every inquiry as the considered decision it is, at any hour and in either language.
Discreet by default
Conversations stay administrative and private. No clinical claims, no pressure, no assumptions about why someone is calling.
Reliable to the minute
Every call answered and recorded, so your reputation never depends on who happened to be free at the front desk.
The voice that answers for your practice.
A prospective patient has usually read about you for weeks before they call. That first voice sets the tone for everything that follows. Soluna greets them the way your best receptionist would on their calmest day, listens, and passes a clear, complete summary to your team so the conversation can continue seamlessly in person.
Consultation inquiry
Shared with reception- Caller
- New inquiry, returned call requested
- Language
- English, switched from Spanish
- Interest
- Private consultation, facial procedure
- Preferred time
- Weekday mornings
Illustrative example. Soluna captures administrative detail only; it does not record clinical information or give medical advice.
Buenas tardes, llamo desde fuera de España y quería organizar una primera consulta.
Of course. I can arrange a first consultation and note that you are travelling, so reception can help with the timing.
Local and international patients, met in their own language.
Your practice welcomes patients who travel for discretion and expertise. Soluna hears which language the caller is comfortable in and continues naturally in Spanish or English, so an inquiry from abroad feels as effortless as one from across the city.
- Detects and matches the caller's language mid-conversation
- Handles time-zone, travel and logistics questions for visiting patients
- Captures contact details and the right context for a personal follow-up
The inquiry journey
From a quiet inquiry to a confirmed consultation.
Each step is deliberate and verified, so a sensitive first contact becomes an organised request your team can act on with confidence.
01
Answered with care
Picked up instantly, in the caller's language.
02
Understood
Intent and preferences heard, without pressure.
03
Summarised
A clean, administrative record of the request.
04
Handed to your team
Transferred or routed to the right person.
Where your scheduling system supports an authorised integration, a request can become a calendar-ready booking. Otherwise Soluna creates the request and a person confirms.
Administrative reliability your reputation can rest on.
High-value practices are judged on the small things: the call returned, the detail remembered, the message that never got lost. Soluna records every inquiry consistently and completely, so nothing slips between a busy afternoon and the following morning.
Captured on every call
- Caller name and preferred contact method
- Language and the reason for the inquiry
- Preferred timing and any logistics noted
- A written summary placed in your system
- Callback requests routed to the right person
- A clear flag when a human should take over
Secure and discreet, by design.
Confidentiality is not a feature we add at the end. It shapes how the service is built and operated.
Administrative scope, strictly held
Soluna works inside a scope you approve. It handles administrative communication only, never offers clinical opinions, and transfers to your staff the moment a question belongs with a person. The boundaries are defined with you and do not drift.
Data kept to a minimum
Only the detail needed to help a caller and brief your team, with restricted access and tenant-specific credentials.
Human oversight throughout
Your team sees every inquiry and can step into any conversation, with clear escalation always one step away.
Questions
What plastic surgery directors ask first.
Let your practice answer the way it looks.
Hear Soluna handle a plastic surgery inquiry, or arrange a private walkthrough for your clinic.