Patient inquiry management
Every inquiry accounted for, none left on a sticky note.
The calls your marketing pays for deserve more than a scribbled name. Soluna captures each consultation inquiry, records it the same way every time, and keeps your team's follow-up organized from first ring to booked appointment.
Clara Beaumont
Facelift consultation
“Asked about recovery time and next availability”
Captured once, correctly, every time.
No two receptionists take a message the same way, and details slip when the phone is busy. Soluna records the same structured fields on every call and writes them straight into your CRM, so nothing depends on memory or handwriting.
- Consistent fields on every inquiry, in Spanish or English
- Written to your CRM as the call ends, not hours later
- Clean deduplication when a patient calls more than once
- Name
- Marco Rossi
- Service
- Dental implants
- Language
- English
- Preferred
- Weekday mornings
- Source
- Inbound call
- Status
- New
Your inquiries, organized the way your team thinks.
Instead of a voicemail box and a notebook, your coordinators open a clear pipeline. Each inquiry carries its language, service and timing, grouped by where it stands.
Clara Beaumont
ENFacelift consultation
9m ago
Lucía Fernández
ESRhinoplasty assessment
41m ago
Henrik Moller
ENHair transplant
1h ago
Sofía Navarro
ESLip filler review
Yesterday
Thomas Keller
ENLiposuction consult
Yesterday
Marco Rossi
ENDental implants
Thu, 10:30
Anais Laurent
ESBotox consultation
Fri, 16:00
From inquiry to a follow-up your team can run.
Capture is only the start. Soluna organizes what happens next, so warm inquiries do not cool off while the front desk is busy.
Capture
Records the inquiry and its detail in a single structured note.
Organize
Groups it by status and priority so the team sees what needs attention first.
Route callbacks
Creates a clear callback task for the right person, with the context attached.
Track
Follows the inquiry through contacted and booked, so nothing is quietly dropped.
The operational picture your front desk cannot keep in its head.
At the end of a busy week, few clinics can say how many inquiries actually arrived, in which language, or how many are still waiting for a callback. Soluna keeps that picture current without anyone maintaining a spreadsheet.
Weekly inquiry summary
Sample data, illustrative- Inquiries captured
- 96
- Awaiting callback
- 12
- Booked this week
- 34
- Spanish / English
- 61 / 35
An illustrative summary. Real figures reflect your own call volume and how your team follows up.
Stop losing inquiries you already paid for.
See how Soluna captures, organizes and follows up on every consultation request from your clinic's calls.